At Sauced Up Fest, we are committed to delivering your streetwear pieces safely and efficiently throughout South Africa.

Please review our shipping policy below for information regarding order processing, delivery times, shipping costs, and related matters.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• During product launches, promotions, or peak shopping periods, processing times may be slightly longer.
   

Shipping Areas
We currently ship nationwide within South Africa. International shipping may be available in selected countries and regions. Please contact us directly for international shipping inquiries.

Delivery Timeframes
Estimated delivery times are as follows:

• Major Cities (Johannesburg, Cape Town, Durban, Pretoria): 2–5 business days

• Regional Areas: 3–7 business days

• Remote Areas: 5–10 business days

Please note that delivery estimates are not guaranteed and may be affected by factors beyond our control, including courier delays, adverse weather conditions, and public holidays.

Shipping Costs
Shipping costs are calculated at checkout based on the delivery location and order value.

• Standard Shipping: From R99

• Free Shipping: Available on orders over R1,500 within South Africa

Shipping rates may change without prior notice.

Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and courier details where applicable.

Incorrect Delivery Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.

Lost, Delayed, or Damaged Parcels
While we work with trusted courier partners, [Brand Name] cannot be held liable for delays caused by third-party courier services.
If your parcel arrives damaged or appears to be lost, please contact us within 48 hours of delivery or the expected delivery date. We will work with the courier company to investigate and resolve the issue.

Failed Delivery Attempts
If a delivery attempt is unsuccessful due to customer unavailability or incorrect address details, additional shipping charges may apply for redelivery.

International Orders
For international shipments, customers are responsible for any customs duties, taxes, import fees, or related charges imposed by their local authorities. Delivery times may vary depending on the destination country.

Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Email: saucedupfest@gmail.com
Call: 078 530 0885
Business Hours:
Monday – Friday
09:00 – 17:00 (SAST)