Refund policy

Last Updated:  26 June 2026
At [Sauced Up Fest], customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

1. Returns Eligibility
Customers may request a return within 14 days of receiving their order, provided that:

• The item is unused and unworn.

• The item is in its original condition.

• All tags, labels, and packaging remain intact.

• Proof of purchase is provided.

We reserve the right to refuse returns that do not meet these requirements.

2. Non-Returnable Items
For hygiene and quality control reasons, the following items cannot be returned unless they are defective or incorrectly supplied:

• Worn clothing

• Washed garments

• Customized or personalized products

• Gift cards

• Sale or clearance items (unless defective)
   

3. Incorrect or Defective Products
If you receive:

• An incorrect item

• A damaged item

• A manufacturing defect

Please contact us within 7 days of delivery and provide:

• Your order number

• A description of the issue

• Clear photographs of the item

Upon verification, we may offer:

• A replacement item

• An exchange

• A full refund

• Store credit

depending on product availability and the circumstances of the claim.

4. Return Process
To initiate a return, please contact us at:
Email: [Email Address]
Phone/WhatsApp: [Phone Number]
Include:

• Your full name

• Order number

• Reason for return

• Supporting photographs (if applicable)

Once your request is approved, return instructions will be provided.
5. Return Shipping Costs
Customer-Initiated Returns
If you are returning an item because:

• You changed your mind

• You ordered the wrong size

• You no longer want the product

you will be responsible for the return shipping costs.
Incorrect or Defective Orders
If the return is due to:

• Our error

• A defective product

• A damaged item

we will cover reasonable return shipping costs.

6. Exchanges
We offer exchanges for eligible items, subject to stock availability.
If the requested size or item is unavailable, we may offer:

• Store credit

• An alternative product

• A refund where applicable
   

7. Refunds
Once we receive and inspect the returned item, we will notify you regarding the outcome of your refund request.
Approved refunds will be processed using the original payment method whenever possible.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

8. Late or Missing Refunds
If you have not received your refund after the stated processing period:

• Check your bank account again.

• Contact your payment provider.

• Contact your bank.

If the issue persists, please contact us for assistance.

9. Sale Items
Items purchased during promotional sales or clearance events may not be eligible for refunds unless they are defective, damaged, or incorrectly supplied.
Any exceptions will be stated during the promotion.

10. Consumer Rights
Nothing in this Refund & Return Policy limits or excludes any rights granted to consumers under applicable South African consumer protection legislation.
Customers retain all statutory rights available under South African law.

11. Policy Changes
We reserve the right to modify this Refund & Return Policy at any time.
Changes will become effective immediately upon publication on our website.

12. Contact Information
For any questions regarding returns, refunds, or exchanges, please contact:
[Sauced Up Fest]
Johannesburg, South Africa
Email: saucedupfest@gmail.com
Phone/WhatsApp: 0785300885

Thank you for supporting Sauced Up Fest. We appreciate your business and are committed to providing high-quality streetwear and excellent customer service.